F.A.Q.s - MTB Sweet Scents

How do I place an order with MTB Sweet Scents?
- Visit our website and browse our products. Click on the desired items, add them to your cart, and proceed to checkout.
What payment methods do you accept?
- We accept various payment methods, including credit/debit cards and other secure payment options. All payment details are processed securely.
Can I modify or cancel my order after placing it?
- Unfortunately, orders cannot be modified or canceled once they are placed. Please review your order carefully before confirming.
How can I track my order?
- Once your order is shipped, you will receive a shipping confirmation email with tracking information. You can use this information to track your package.
Do you ship internationally?
- Yes, we offer international shipping. Shipping costs and estimated delivery times are provided during the checkout process.
What is your return policy?
- Our return policy allows for returns within 14 days of delivery. Please review our detailed Refunds & Returns Policy for more information.
How do I initiate a return?
- Contact our customer service team at info@mtbsweetscents.com within the specified return period for guidance on initiating a return.
Can I exchange an item for a different product?
- We currently do not offer direct exchanges. To exchange an item, please return the original for a refund and place a new order.
Are your products cruelty-free?
- Yes, all our products are cruelty-free. We do not test on animals.
Are your candles and soaps made with natural ingredients?
- Absolutely! We are committed to using organic and natural ingredients in crafting our candles and soaps. Check product descriptions for specific details.
How should I care for my candle to ensure an even burn?
- Trim the wick to 1/4 inch before lighting, and allow the candle to create a full melt pool during the first burn.
Can I customize a candle or soap order?
- Currently, we do not offer customization options. Our products are crafted with carefully selected scents and ingredients.
Do you offer gift wrapping services?
- We currently do not offer gift wrapping services, but our packaging is designed to complement the elegance of our products.
How do I contact customer service?
- You can reach our customer service team at info@mtbsweetscents.com. We are here to assist you with any questions or concerns.
What if my item arrives damaged or defective?
- Contact us immediately with photos of the damaged item, and we will provide instructions on how to proceed with a replacement or refund.
Can I use multiple discount codes on a single order?
- No, only one discount code can be applied per order.
Are your products suitable for individuals with allergies?
- Check our product descriptions for allergy information. If you have specific concerns, contact us before making a purchase.
What is your privacy policy?
- Our Privacy Policy outlines how we collect, use, and safeguard your personal information. You can find it on our website.
How can I stay updated on promotions and new product releases?
- Subscribe to our newsletter or follow us on social media to stay informed about promotions, discounts, and new releases.
Do you have a physical store, or is MTB Sweet Scents online-only?
- As of now, MTB Sweet Scents is an online-only retailer. You can shop our products conveniently on our website.