F.A.Q.s

1. How do I place an order with MTB Sweet Scents?
   • Visit our website and browse our products. Click on the desired items, add them to your cart, and proceed to checkout.
2. What payment methods do you accept?
   • We accept various payment methods, including credit/debit cards and other secure payment options. All payment details are processed securely.
3. Can I modify or cancel my order after placing it?
   • Unfortunately, orders cannot be modified or canceled once they are placed. Please review your order carefully before confirming.
4. How can I track my order?
   • Once your order is shipped, you will receive a shipping confirmation email with tracking information. You can use this information to track your package.
5. Do you ship internationally?
   • Yes, we offer international shipping. Shipping costs and estimated delivery times are provided during the checkout process.
6. What is your return policy?
   • Our return policy allows for returns within 14 days of delivery. Please review our detailed Refunds & Returns Policy for more information.
7. How do I initiate a return?
   • Contact our customer service team at info@mtbsweetscents.com within the specified return period for guidance on initiating a return.
8. Can I exchange an item for a different product?
   • We currently do not offer direct exchanges. To exchange an item, please return the original for a refund and place a new order.
9. Are your products cruelty-free?
   • Yes, all our products are cruelty-free. We do not test on animals.
10. Are your candles and soaps made with natural ingredients?
    • Absolutely! We are committed to using organic and natural ingredients in crafting our candles and soaps. Check product descriptions for specific details.
11. How should I care for my candle to ensure an even burn?
    • Trim the wick to 1/4 inch before lighting, and allow the candle to create a full melt pool during the first burn.
12. Can I customize a candle or soap order?
    • Currently, we do not offer customization options. Our products are crafted with carefully selected scents and ingredients.
13. Do you offer gift wrapping services?
    • We currently do not offer gift wrapping services, but our packaging is designed to complement the elegance of our products.
14. How do I contact customer service?
    • You can reach our customer service team at info@mtbsweetscents.com. We are here to assist you with any questions or concerns.
15. What if my item arrives damaged or defective?
    • Contact us immediately with photos of the damaged item, and we will provide instructions on how to proceed with a replacement or refund.
16. Can I use multiple discount codes on a single order?
    • No, only one discount code can be applied per order.
17. Are your products suitable for individuals with allergies?
    • Check our product descriptions for allergy information. If you have specific concerns, contact us before making a purchase.
18. What is your privacy policy?
    • Our Privacy Policy outlines how we collect, use, and safeguard your personal information. You can find it on our website.
19. How can I stay updated on promotions and new product releases?
    • Subscribe to our newsletter or follow us on social media to stay informed about promotions, discounts, and new releases.
20. Do you have a physical store, or is MTB Sweet Scents online-only?
    • As of now, MTB Sweet Scents is an online-only retailer. You can shop our products conveniently on our website.