We want you to be completely satisfied with your purchase from MTB Sweet Scents. If for any reason you are not happy with your order, we have outlined our Refunds & Returns Policy to ensure a smooth and transparent process.
1. Eligibility for Returns:
- To be eligible for a return, your item must be unused, in its original packaging, and in the same condition in which you received it. Returns are accepted within 14 days from the date of delivery.
2. Initiating a Return:
- To initiate a return, please contact our customer service team at [contact@email.com] within the specified return period. Provide your order number, details about the item you wish to return, and the reason for the return. Our team will guide you through the next steps.
3. Return Shipping:
- Customers are responsible for the cost of return shipping unless the return is due to a mistake on our part or a defective item. We recommend using a trackable shipping service to ensure the safe return of your item.
4. Inspection and Processing:
- Once we receive your returned item, our team will inspect it to ensure it meets the eligibility criteria. If the item is approved, we will initiate the refund process.
5. Refund Options:
- Refunds will be issued to the original payment method used for the purchase. Please allow 5-7 business days for the refund to be reflected in your account. If the original payment method is no longer available, store credit will be issued.
6. Exchanges:
- We currently do not offer direct exchanges. If you wish to exchange an item, you will need to return the original item for a refund and place a new order for the desired item.
7. Damaged or Defective Items:
- In the rare event that you receive a damaged or defective item, please contact us immediately with photos of the damaged item. We will provide instructions on how to proceed, whether it be a replacement or a refund.
8. Non-Returnable Items:
- Some items are non-returnable, including gift cards, perishable goods, and personalized items. If you have concerns about the return eligibility of a specific product, please contact us before initiating a return.
We strive to make the returns and refund process as straightforward as possible. If you have any questions or concerns, please do not hesitate to reach out to our customer service team. Thank you for choosing MTB Sweet Scents—we appreciate your understanding and cooperation in ensuring a positive shopping experience.
